Legal & Compliance
Our policies and disclosures.
OuiHealth maintains a comprehensive set of legal, privacy, and compliance documents covering our services, the use of our website and portals, the handling of protected health information, payment terms, and your rights as a client or caregiver.
Core Agreements
Privacy Policy
How OuiHealth collects, uses, protects, shares, and retains personal information through our website, intake forms, portals, and care delivery operations.
v1.0 · Effective 2026-06-23
Terms of Service
The agreement governing your use of the OuiHealth website, portals, and digital services.
v1.0 · Effective 2026-06-23
Terms and Conditions
Supplemental terms applicable to specific transactions, programs, and care arrangements offered by OuiHealth.
v1.0 · Effective 2026-06-23
HIPAA Notice of Privacy Practices
Describes how OuiHealth may use and disclose your protected health information and your rights with respect to that information under HIPAA.
v1.0 · Effective 2026-06-23
Consents & Authorizations
Electronic Signature Consent Agreement
Your consent to use electronic signatures and electronic records in your dealings with OuiHealth.
v1.0 · Effective 2026-06-23
SMS Communication Consent
Optional consent to receive text messages from OuiHealth for appointment reminders, care coordination, and operational updates.
v1.0 · Effective 2026-06-23
Email Communication Consent
Consent to receive email communications from OuiHealth for service coordination, billing, and required notices.
v1.0 · Effective 2026-06-23
Consent to Receive Electronic Documents
Consent to receive notices, disclosures, and records electronically rather than on paper.
v1.0 · Effective 2026-06-23
Records Release Authorization
Authorization to obtain and exchange records necessary to evaluate and deliver care.
v1.0 · Effective 2026-06-23
Background Check Authorization
Caregiver applicant authorization for background screening required to deliver healthcare services.
v1.0 · Effective 2026-06-23
Employment Record Consent
Caregiver applicant consent for OuiHealth to collect, store, and use employment records.
v1.0 · Effective 2026-06-23
Portal Terms
Payment & Billing
Disclosures & Notices
Medical Disclaimer
Information provided through OuiHealth's website and communications is for general informational purposes and is not medical advice.
v1.0 · Effective 2026-06-23
Website Disclaimer
Limitations regarding the accuracy, completeness, and availability of information published on the OuiHealth website.
v1.0 · Effective 2026-06-23
Georgia Home Care Service Disclosure Statement
Disclosures required of Georgia Personal Care Home / Home Care Provider organizations regarding services, licensure, and client protections.
v1.0 · Effective 2026-06-23
Complaint Submission and Resolution Notice
How to raise concerns and how OuiHealth investigates and resolves them.
v1.0 · Effective 2026-06-23
Client Rights and Responsibilities Notice
The rights and responsibilities of clients receiving services from OuiHealth.
v1.0 · Effective 2026-06-23
Policies
Accessibility Statement
OuiHealth's commitment to making our digital and in-person services accessible to people of all abilities.
v1.0 · Effective 2026-06-23
Cookie Policy
How OuiHealth uses cookies and similar technologies on our website and portals.
v1.0 · Effective 2026-06-23
Data Retention and Destruction Policy
How long OuiHealth retains records and how records are securely destroyed.
v1.0 · Effective 2026-06-23
Document Upload Agreement
Terms governing documents you upload to OuiHealth through forms, portals, or other channels.
v1.0 · Effective 2026-06-23
Copyright and Intellectual Property Policy
Rights in and to the OuiHealth website, content, branding, and proprietary systems.
v1.0 · Effective 2026-06-23
User Account and Security Policy
Rules for creating, securing, and maintaining user accounts on OuiHealth systems.
v1.0 · Effective 2026-06-23
Acceptable Use Policy
Conduct expected of all users of OuiHealth's website, portals, and digital services.
v1.0 · Effective 2026-06-23
Records Request Policy
How to request a copy of your records and how OuiHealth processes those requests.
v1.0 · Effective 2026-06-23
Caregiver Responsibilities and Conduct Policy
Professional standards expected of OuiHealth caregivers, contractors, and staff.
v1.0 · Effective 2026-06-23
Arbitration and Dispute Resolution Clause
Process for resolving disputes between you and OuiHealth.
v1.0 · Effective 2026-06-23
Limitation of Liability Policy
Limits on the financial liability of OuiHealth in connection with the Services.
v1.0 · Effective 2026-06-23
Indemnification Clause
Your obligation to indemnify OuiHealth for certain claims arising from your use of the Services.
v1.0 · Effective 2026-06-23
Future Services Reservation Clause
OuiHealth's reservation of rights with respect to future services, programs, facilities, and geographic expansion.
v1.0 · Effective 2026-06-23